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Privacy Policy

Your privacy is important to us.

Safeguarding your privacy and the security of your personal information is important to us. Please take a few minutes to read the following policy so that you understand how we treat your personal information. As we continuously improve and expand our services, this policy might change. So please check it out periodically. If you have questions about our policy, please click on our customer feedback page to contact us via our electronic feedback form.

 

What personal information we collect from our users.

When you set up an account to use our online ordering service, you are required to provide us with your full legal name, email address, full street address including city, state and zip code, and telephone number. You must also choose your Username and Password and provide those to us.

 

When you place an order with us by telephone or means other than our online ordering service, you may be required to provide us with your full legal name, full street address including city, state and zip code, and telephone number.

 

Credit card privacy policy

We respect and are committed to protecting your privacy. We may collect  personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookies information and the page(s) you visited. We will not sell your personally identifiable information to anyone.

 

Security policy

Your payment and personal information is always safe by using the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name and address, so

that it cannot be read over the internet.

 

Refund policy

All refunds will be provided as a credit to the credit card used at the time  of purchase within five (5) business days. Refunds have to be approved by calling the restaurant.

 

 

Delivery policy

We deliver within a 2 miles radius and do our best to bring your food hot and fresh.

 

Our use of cookies.
Like many websites on the Internet, our website uses cookies. Cookies are small strings of data placed on users' personal computer hard drives during the exchange of data that happens when your browser points to our website. Cookies enable a website to identify a user's browser as a previous visitor by means of a unique string of numbers assigned on a previous visit. Our cookies assist us in collecting information on what pages of our website you access or visit, and in recording any preferences you indicate on our website. We also use cookies to make your experience more personalized, and convenient.

 

Our cookies cannot and do not retrieve any other data from your hard drive or pass on computer viruses. If you are just browsing our website, a cookie identifies your browser and user id (and not your identity). If you place orders with us, we use cookies to assist in storing your preferences and recording other session information (a "session" is a single visit by you to our website).

 

How we store the information we collect.

We store the information you provide to us and the information we collect electronically in our computer databases. Access to our computer servers is controlled by firewalls and security gatekeepers.

 

How we use the information we collect.

We use the personal information about you stored in our member database in various ways. First, the next time you use our online ordering service and enter your User ID and Password, we will call up your information from our database to make processing your order faster and easier.

 

When you use your account, we also keep track of your food preferences and restaurant choices and analyze that information. We do so in order to be able to email to you special advertisements, offers and notices regarding foods and restaurants that seem to fit with your preferences.

 

We also use the personal information about you stored in our customer database through telephone and other non-online orders in various ways. Each time you place an order, we will call up your information from our database to make processing your order faster and easier. We also may keep track of your food preferences and analyze that information in order to be able mail to you special advertisements, offers and notices regarding foods and restaurants that seem to fit with your preferences. We may also use the information to contact you concerning your level of satisfaction with our products and services, to verify incomplete orders, rectify problems or delays with your order or otherwise communicate with you concerning your transactions with us.

 

Our policies may change.

This is our current privacy and security policy, but we reserve the right to change our website and this policy at any time. You should check this privacy policy periodically. If our policies regarding collection, storage and use of your information change, the information collected under prior policies will continue to be governed by those policies, unless we obtain your consent to use that information in new ways.

 

You can access your information.

Upon your request, we will provide you with access to your unique account-related information and information from contacts that we maintain about you. In your request, please provide us with your current specific contact information so that we can accurately check our records.

 

How is my information protected?

Your information is password-protected. In order to maintain this protection, we caution you not to provide your password to anyone. We do not give your password to anyone. We recommend that, if you share your computer with other people, you close your browser window when your session is completed. Signing off will protect your information if you share a computer with someone else or are using a computer in a public place like a library.

 

Please contact us with any questions or comments.

We want you to enjoy your use of mrchens.com's service. If you have any questions, or believe that a violation of this policy may have occurred, please let us know. Our complete contact information is provided on the Customer Feedback link on our website at www.mrchens.com.


2604 Connecticut Avenue NW | Washington DC 20008 | Call us @ 202-797-9668 202-797-0668
Open 7 days a week

*Organic vegetables are subject to availability and may be substituted.